Patients deserve safe and reliable care. Health workers deserve safe and reliable working environments.
It's not going to happen until the public demands it.
We have been talking about the problem of preventable medical harm for decades now, and despite an awful lot of work over the past 25 years, the needle hasn’t moved much. There are new reports saying that we’ve gone backward during the pandemic, excluding COVID-19 patients from the population.
At the PSMF, we believe that the only solution is for every healthcare organization to become as highly reliable as other high-risk industries, such as aviation, nuclear power, and oil and gas. This will require a significant shift in care systems and processes, which will be met with resistance by healthcare leaders, so it’s not going to happen until the public demands it.