Director of Patient Engagement, Emeritus for the Society to Improve Diagnosis in Medicine, and Advisor to the World Health Organization
Susan E. Sheridan, MIM, MBA, DHL, is a Founding Member of Patients for Patient Safety (PFPS) US and the Director of Patient Engagement Emeritus at the Society to Improve Diagnosis in Medicine (SIDM). In 2022, Sheridan was appointed to the Patient Safety Working Group of the President’s Council of Advisors on Science and Technology (PCAST). Prior to her current roles, she served as the Patient and Family Engagement Adviser in the Center for Clinical Standards and Quality at the Centers of Medicare and Medicaid Services (CMS), the Director of Patient Engagement of the Patient-Centered Outcomes Research Institute (PCORI) and led the World Health Organization’s (WHO) Patients for Patient Safety initiative, a program under the World Health Organization (WHO) Patient Safety Program. Sheridan is also a member of the Institute of Healthcare Improvement Lucian Leape Institute and a member of the Future of Health, a global community of leaders whose purpose is to influence, transform and redesign the future of health. Sheridan had previously spent 10 years in patient advocacy inspired by adverse family experiences in the healthcare system.
In April 2009, Sheridan was named to Modern Healthcare‘s list of Top 25 Women in Healthcare as well as Modern Healthcare’s 100 Most Powerful People in Healthcare. In 2011 Sheridan was appointed by The Secretary of Health and Human Services to serve on the Advisory Committee on Infant Mortality. She also served on the Centers for Disease Control’s (CDC) CLIAC Federal Advisory Council and the Accreditation Council of Graduate Medical Education (ACGME) Board of Directors as a Public Director. In 2022 she was awarded the Mark Graber Award of Excellence by SIDM. Sheridan and her family have been featured in USA Today, Wall Street Journal and New York Times and in the international documentaries, Chasing Zero: Winning the War on Healthcare Harm and To Err is Human.
Sheridan received her BA from Albion College, her MIM and MBA from Thunderbird School of Global Management and her Honorary Doctorate of Humane Letters from Adrian College. She has a professional background in international banking and served in Ecuador with her late husband, Pat, as Peace Corps volunteers.
